SHIPPING TIMES AND COSTS

DELIVERY

Delivery to European Union countries is free, outside the European Union the price depends on the country of delivery. All shipments are delivered by UPS. You can track your package. https://www.ups.com/track?loc=pl_PL&requester=ST/

SHOES LEAD TIME

Personalized products

We try to process your order as soon as possible, but each HERS shoe pair requires manual work and it can take up to 3 weeks days from the moment of payment. We will inform You about the order status.
If the customer wishes to order own,  decorative design on the sole , the above mentioned lead time  might be extended by 2 weeks, which we will inform at the moment of order confirmation.

Products from the online store

If the purchased model is available on stock, the lead time in UE  is 5 working days , in case it has to be manufactured the lead time is up to 14 working days
When orders are delivered
UPS courier shipments are delivered on business days and in addition on Saturdays within 24 hours of posting. In the case of zone II (usually extra-urban), parcels are delivered within 48 hours. Delivery takes place between 8:00 and 18:00. After the first unsuccessful delivery attempt, the courier can redirect the parcel to the nearest Pickup point or inform about delivery on another business day by means of a left notice.

What to do if delivery is delayed
The shipment status can be checked on the basis of the waybill number by contacting the delivery company by phone or by entering the shipment number on the courier’s website :https://www.ups.com/track?loc=pl_PL&requester=ST/

TIME OF COMPLETION OF CLOTHING

If the purchased product size is available on stock, the lead time in UE  is 5 working days , in case it has to be manufactured the lead time is up to 14 working days.
For tailor-made models, the lead time will  be agreed and confirmed with the client depending on the complexity of the order and the availability of selected materials.

Important

Remember that if the parcel delivered by the Courier is damaged, check its content, and if there are any deficiencies, write a complaint report in the presence of the Courier. For more information, visit the UPS website. https://www.ups.com/pl/pl/Home.page

Please be advised that the HERS online store issues only VAT invoice with polish domestic VAT rate of 23%, the online store cannot issue invoices with a 0% VAT rate. The online store accepts tax identification numbers of taxpayers registered as an active VAT taxpayer in Poland. The Online Store does not issue TAX FREE documents.